FAQs
Welcome to the Nikipie platform's Frequently Asked Questions (FAQs) area. We put together answers to often asked questions here in an effort to provide you with quick and useful information.
GENERAL QUESTIONS
Q: What is Nikipie?
A: Nikipie is an online brand offering a range of stylish and comfortable apparel. From T-shirts and tops to sweatshirts, our collection is designed for everyday wear, combining quality with effortless style.
Q: Where is Nikipie Located?
A: Our store is located at Gabelsbergerstraße 12, 35398 Gießen, Germany.
Q: How may I reach out to Nikipie customer support?
A: Simply use the Contact Us section of our website or send an email to support@nikipie.store. We're committed to helping and supporting you anytime you need it.
ORDERING AND SHIPPING
Q: How do I place an order on Nikipie?
A: Just explore our website, pick the items you want to buy, and proceed to checkout to place your order. Follow the on-screen instructions to complete your purchase.
Q: When will my order be shipped?
A: Order cut-off time: 4:00 PM (GMT+01:00) Berlin.
Processing Time: 1 to 2 business days (Monday to Friday).
Transit Time: 7 to 10 business days (Monday to Friday).
Delivery Time: You can expect to receive your order within 8 to 10 business days after it has been placed. In case of delay for any reason, we will contact you immediately.
Handling & Packaging: At Nikipie, we take great care in packing and handling every order to ensure your items arrive in perfect condition.
Q: What is the shipping cost?
A: Enjoy free shipping on all orders.
Q: How can I track my order?
A: You can track your order by navigating to the Track Your Order page. You will find tracking information for each order there.
Q: What methods of payment do you accept?
A: We accept the following payment methods:
- American Express
- Apple Pay
- Mastercard
- Visa
RETURNS AND EXCHANGES
Q: What is Nikipie's return policy?
A: We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving your order. Please visit our Return Policy page for more details.
Q: How can I start an exchange or return?
A: To initiate a return or exchange, please contact our customer support team through the Contact Us page or send an email to support@nikipie.store.
CONTACT INFORMATION
If you have any other questions or need further assistance, feel free to reach out to us. Thank you for choosing Nikipie.
Brand/Store Name: Nikipie
Customer Support: 24/7
Business Operating Time: 9:00 AM to 4:00 PM (Monday to Friday)
E-Mail: support@nikipie.store
Phone Number: +49 160 8478141
Physical Address: Gabelsbergerstraße 12, 35398 Gießen, Germany